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- Talk to a human for help with buying your policy
- Search hundreds of frequently asked questions
- Chat from your RAC Black Box app if you're already a customer
Find an answer to your question
Top customer questions
Can I drive before my device arrives? How do I make a change to my policy? Why haven't you had data from my device? What happens if I speed while I'm insured? When do I get driving feedback from the app?Report an incident or make a claim 24/7
If you report a claim within 24 hours, we'll reduce your excess by £150. The claims team can only help with new or ongoing claims, so please start a chat if you need help with your policy.
If you need to start a claim, make sure you have these details handy to make the process as easy as possible:
- What happened, when and where
- What you need to claim for (for example: damage to your vehicle or someone else's property)
- Any third parties or witnesses – who was there, their contact details and any insurance information
Start a chat with one of our agents
Get help with buying your policy, search our FAQs or talk to us about your insurance. We're here to help Monday to Friday from 9am to 5pm (excluding bank holidays) and 9am to 1pm on Saturdays. You can also email us at [email protected].
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Chat to PremFinaMonday to Friday from 8.30am to 5.30pm